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30 Jul 2019 Issue When using Google Chrome, you are unable to launch the Agent Browser from the Web Portal, and you cannot connect to any device by. 24 May 2019 For Datto Windows Agent (Version 2.1) instructions, refer to Datto Figure 1: Download the Datto Windows Agent installer (click to enlarge). 2. 26 Jul 2017 Learn how to deploy the Autotask Endpoint Management (AEM) Managed Agent to Windows devices using the following methods: RMM Enabling Datto Agent Browser. In your Password Boss account go to Settings->Advanced and turn on Enabling logging into remote servers. Latest versions of these components are also available from the following link: https://download.sp.f-secure.com/PSB/RMM/Datto/Components_For_Datto_RMM.
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The Datto RMM Agent and Agent Browser About the Agent. The Datto RMM Agent is a lightweight software program installed on a device that supports Agent installation. The Agent gathers up-to-date information about the device's health and status and communicates it to the Web Portal. IMPORTANT The Agent Browser is only available for Managed Agents on Microsoft Windows devices. OnDemand Agents and operating systems other than Windows do not have an Agent Browser. The Datto RMM Agent Browser is launched from the Agent or the Web Portal. The Agent Browser offers multiple tools to open a remote takeover session on the endpoint The Agent Browser will attempt to launch again. In some cases, the Agent Browser will start correctly and restore the association; in other cases, it may bring up a dialogue box to ask if Agent Browser is the preferred program for this link. Responding yes will associate it going forward. 1. Download the agent software from the following link: Datto Windows Agent: Legacy Installer. 2. Proceed to the Setup section of this article. For Windows Vista, Windows Server 2008, and Above. 1. Download the agent software from the Datto Downloads page. 2. Navigate to download.datto.com and click the Windows icon in the Backup Agent Download Datto RMM; Resolution. Ensure that the Components tab in the agent browser contains the Splashtop Remote Screen Sharing integration component. If the component is not in the Components tab. Browse to the ComStore and download the Splashtop Remote Screen Sharing component. If the component is in the Components tab, but not in the agent browser If you click Do Nothing or Don't open instead of Launch Application as a response to the external protocol request, the Agent Browser will be unable to launch. To resolve the issue, perform the following steps to locate the Preferences file on your device and configure Google Chrome to handle requests coming from the Agent Browser. Datto RMM: How do I turn on network discovery? 3. Run net view after following the steps in both articles. If information displays with no errors. 1. Attempt to discover devices using the Agent Browser. 2. If it fails again, attempt to reproduce and contact Datto Technical Support. Additional Resources. LAN deployment using the Agent Browser